Career

Key Responsibilities

• Install, configure, maintain, and troubleshoot computers, laptops, servers, printers, switches, routers, firewalls, access points, UPS systems, and other IT equipment.
• Configure and troubleshoot Cisco switches and routers, including VLANs, trunking, access ports, routing, and network connectivity.
• Manage and troubleshoot Fortinet firewalls, including firewall policies, NAT, VPN, security profiles, and network access.
• Configure and maintain LAN, WAN, WLAN, VPN, TCP/IP, DNS, DHCP, VLAN, and NAT environments.
• Monitor network performance and troubleshoot connectivity, latency, packet loss, IP conflicts, and other network-related issues.
• Administer Windows Server environments, including Active Directory, DNS, DHCP, Group Policy, file and print services, and user management.
• Create and manage Active Directory users, groups, computers, permissions, and organizational units.
• Support VMware virtual environments, including virtual machines, resource allocation, snapshots, networking, and basic virtualization troubleshooting.
• Administer and support Microsoft 365, including user accounts, licenses, Exchange Online, Outlook, Teams, OneDrive, SharePoint, and security settings.
• Install, configure, and troubleshoot Windows operating systems, applications, drivers, and endpoint devices.
• Perform hardware diagnostics, component replacement, preventive maintenance, and IT equipment upgrades.
• Troubleshoot network and system issues using Ping, Tracert, Nslookup, Ipconfig, Wireshark, and network monitoring tools.
• Implement and maintain antivirus, endpoint security, backup, and system update procedures.
• Provide technical support to users and resolve Level 1, Level 2, and infrastructure-related incidents.
• Maintain IT asset inventories, network documentation, configuration records, and infrastructure diagrams.
• Monitor servers, network devices, and critical IT services to identify and resolve issues proactively.
• Coordinate with internet service providers, hardware vendors, software vendors, and third-party support teams.
• Assist with network upgrades, infrastructure migrations, new office setups, server deployments, and IT projects.
• Ensure IT systems follow organizational security, backup, access-control, and operational requirements.
• Provide user training and technical guidance on hardware, software, Microsoft 365, networking, and cybersecurity best practices.

Technical Skills

Professional Strengths

Key Responsibilities

• Identify and develop new business opportunities within the UAE market.
• Generate leads through networking, cold calling, referrals, market visits, online research, and existing relationships.
• Promote and sell IT hardware, networking products, IT projects, cloud solutions, and IT services.
• Manage the complete sales cycle from lead generation and qualification to negotiation, closing, and account management.
• Develop and maintain strong relationships with corporate customers, IT managers, procurement teams, and decision-makers.
• Prepare quotations, proposals, presentations, and commercial offers in coordination with internal teams and technology partners.
• Understand customer requirements and coordinate with technical/pre-sales teams to recommend suitable IT solutions.
• Handle software licensing opportunities, renewals, upgrades, and subscription requirements when required.
• Coordinate with distributors, vendors, and technology partners for pricing, product availability, and technical information.
• Negotiate pricing and commercial terms while maintaining company margins.
• Maintain accurate records of leads, opportunities, quotations, sales activities, and customer interactions.
• Meet and consistently exceed monthly, quarterly, and annual sales targets.
• Monitor market trends, competitor activities, and emerging IT solutions to identify new opportunities.
• Ensure timely follow-up on quotations, proposals, and customer requirements.
• Work closely with technical and pre-sales teams to ensure smooth project execution and customer satisfaction.

Required Qualifications & Skills

• 3–4 years of IT sales experience in the Dubai/UAE market.
• Proven experience in IT hardware and networking sales.
• Experience selling IT projects, networking solutions, hardware, licenses, cloud solutions, cybersecurity, or related technology products is highly desirable.
• Strong understanding of the UAE B2C IT market.
• Strong networking, lead generation, business development, and account management skills.
• Proven track record of achieving sales targets.
• Excellent communication, presentation, negotiation, and relationship-building abilities.
• Ability to identify customer requirements and convert opportunities into sales.
• Experience dealing with corporate clients, procurement departments, IT managers, and decision-makers.
• Strong UAE business network and existing customer relationships will be an advantage.
• Self-motivated, hardworking, target-oriented, and capable of working independently.
• Bachelor's degree in Business Development, Information Technology, Business Administration, or a related field is preferred.
• Valid UAE driving license is an advantage.

What We Value